Refund & Cancellation Policy

Braxik's 35 developer tools are free and do not require payment or an account. This policy applies only to optional paid plans, which add AI assistant capacity, saved work and sync. Prices are shown on the pricing page.

Payments are processed by Razorpay. We never see or store your card, UPI or bank details.

• Cancel at any time from Account → Settings, or by emailing us.
• Cancellation stops the next renewal. It is not retroactive.
• You keep full access until the end of the period you have already paid for.
• Your account and saved work are not deleted when you cancel — you simply return to the free tier.
• There is no cancellation fee and no minimum term.

After 7 days we do not refund as a matter of course, because the service has been available to you for the period. We will still consider a pro-rata refund where:

• A feature you paid for was unavailable for an extended period due to a fault on our side.
• We removed or materially degraded a feature that was central to your plan.
• You were charged after cancelling.
• Local consumer law in your country gives you a longer statutory right — that law takes precedence over this policy.

Write to us and describe what happened. We would rather resolve it directly than have you raise a chargeback.

• AI credits already consumed in the billing period, where the refund is claimed outside the 7-day window.
• Payments where the account has been suspended for a breach of the Terms of Service.
• Amounts already refunded, or reversed through a chargeback.
• Bank or gateway charges levied by your own bank, which are outside our control.

Email support@braxik.com with:

• The email address on the account.
• The Razorpay payment ID or the date and amount of the payment.
• Whether you also want the plan cancelled.

We acknowledge refund requests within 2 business days and approve or explain within 7 business days. You can also use the contact form and pick the Billing topic.

• Refunds are returned to the original payment method. We cannot redirect a refund elsewhere.
• Once approved, we initiate the refund with Razorpay within 3 business days.
• Razorpay and your bank then take a further 5–10 business days for the money to appear. Timing at that stage is outside our control.
• Refunds are made in the original currency. Any exchange-rate difference between the two dates is set by your bank, not by us.

If a payment fails, no plan is activated and any amount debited is reversed automatically by the gateway, usually within 5–7 business days.

If you were charged twice for the same period, email us — a genuine duplicate is refunded in full regardless of the 7-day window.